Returns & Exchanges
At Mercia Garden Products, we want you to be completely satisfied with your new garden building or outdoor structure. If you are not entirely happy with your purchase, we offer a straightforward return process within 14 days of delivery for all standard products.
Notify Our Team
Contact our customer service department via email or phone within 14 days of receiving your order to initiate a return request and receive your authorization number.
Prepare the Product
Ensure the item is disassembled and packed in its original packaging; garden buildings must be kept in a dry, sheltered location to prevent weather damage before collection.
Schedule Collection
Once your return is approved, we will coordinate with our specialized logistics team to schedule a convenient date for the collection of your garden product from your property.
Inspection and Refund
Upon arrival at our facility, our technicians will inspect the items for completeness and condition, after which your refund will be processed to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing